SHIPPING POLICY

Shipping Information:

Choc-oh! bakery & patisserie produces all its products at the only workshop based in Lucknow, UP.

Creating Shippable Products

Our few product recipes(except cakes & cupcakes) have been developed such that it is fit to ship and has a shelf life of approximately 10-14 days (based on the product) from shipping when stored in the appropriate guided conditions. 

Packaging Perishable Products

Our products are packed in sealed paper pouches which are custom designed to maintain the best product quality. All our packaging material is of biodegradable quality.

Shipping The Products

Once the order email is received, the products are dispatched as per timeline custom discussed with you. Our logistics are handled by delhivery,bluedart for outstaion orders who will be transporting it from Lucknow to your city by the best possible route.

Damaged/ Incorrect Orders:

If upon delivery the products are damaged, different from the one you have ordered (different flavor), or incomplete (if something is missed out) when you receive it, please notify us immediately for investigation by sending a quick WhatsApp on 8840767438; if found to be the case, we will either the ship the products or credit your purchase in the form of store credit on a case to case basis.

We will not be liable to you in respect of any complaint concerning any aspect of the received products which is not raised by you within 12 hours of delivery by us. Any extra information requested by our Customer Care team, that is required to substantiate a complaint, must be sent within 24 hours from the reporting of the issue.

Subject to our report on the claimed damage and the Terms and Conditions, we will offer you a gesture of good will, or either part or full credit for the price you paid as store credit for the damaged/incorrect product together with the delivery charge.

Disclaimers:

Colors

We have made every effort to display as accurately as possible the colours of our products that appear on our website and also to ensure that the colours on screen are as close as possible to the colours of the actual products. However, the colour of the actual products you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the products on delivery and we cannot accept the return of any macaron because it does not match the colour you were expecting from viewing your screen display.

Taste

All our products are developed by rigorous research and development and continuously tested for the perfect flavor to appeal to our customers. Since taste is usually subjective, we cannot accept returns or provide refunds merely because you do not like the taste of a particular product.