By ordering from choc-oh! bakery & patisserie ,you agree to the following Terms & Conditions:

In the event of a covid-19 lockdown situation we will amend our terms to offer greater reassurance for anyone booking a cake order in advance.

In the event of a government or local council mandated shutdown we promise to refund your order in full, or hold it for a date in the future of your choosing (whichever option is preferred by the customer). If a customer needs to cancel an order due to any other circumstances it will be subject to our standard T&Cs.

Payment is needed to confirm online orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. 

Deliveries are made by hand on the date specified in your order. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the order, the order will have to be picked up from the workshop address. All our drivers are instructed in the correct handling of the cakes but once order is signed for we cannot accept liability for the subsequent handling of your cupcakes.

If arranging your own courier collection we would advise always booking a van or car, rather than a motorbike. Once cakes have left the bakery we can not be held liable for any damage that occurs on transit. Any issues should be handled directly with the courier company you have chosen to use.

 

REFUND AND RETURNS POLICY

All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 12  hours of receipt. We will not accept liability for any complaints made after this time.

We take great care to ensure all freshly baked products arrive in perfect condition to you. If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact us within 12 hours of receipt. We will get straight back to you to sort it out. 

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We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages,Instgaram and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

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If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Orders cancelled 3 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 2 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund.